Many years ago, our telecom operator outsourced customer bill printing. That was an example of the basic outsourcing, as the business process still stayed fragmented between the external provider, our company owing customer data and managing billing cycles, and the government post service collecting and sending envelopes. Of course, no SLAs, service credits, or else. Our benefit was only not to invest in the acquisition and maintenance of the expensive printing and enveloping machine.
With the popularization (and even consumerization) of cloud computing, the as-a-Service (-aaS) business model has emerged as the predominant choice for enterprise software. The ability to bundle core software with value-added features and services for an ongoing fee has proven valuable for vendors and customers alike. As-a-Service delivery of software (SaaS), platforms (PaaS), and infrastructure (IaaS) are now common market offerings, while other examples including communications (CaaS), databases (DBaaS), and networks (NaaS) are emerging as viable business models.
This week starts multiple weeks of ProcureCon events – in Toronto this week and in Orlando the week after that. Follow @ProcureCon on Twitter if you’re interested in the goings on. From a virtual standpoint, there are two worthwhile events taking place – see why I think so below. Click on the title of each event below to view the full description in our events calendar and to connect to their registration pages.