As Software-as-a-Service has become a core part of how firms run their finance & accounting, human resources, projects, procurement, and workforce; new functionality must be adopted to realize maximum value.
However, in a study of over 600 enterprises, KPMG and HFS have found that many companies continue to have challenges as updates, upgrades, and data present many problems:
• They are facing competing priorities
• They don’t have the right skill sets in IT
• The business does not fully understand the updates
• The requirements impact existing systems or processes, and more
Thus, too many firms only take advantage of security and user interface improvements – with few realizing industry, workflow, automation, or analytics improvements. There is value to be gained by engaging with a managed services provider that can support these challenges.
Listen as Joel Martin, Executive Research Leader at HFS Research and David J. Brown, Global Head of Managed Services at KPMG US discuss how firms can turn the costs of systems into real value creation.